There is much written elsewhere about problems viewing .chm files but I experienced an issue that doesn’t seem to be documented elsewhere so I thought I should share it.
I have a collection of .chm files I had copied to a folder called #Reference on my D: drive (the # was there to make it appear at the top of the list), but when I tried to view the content I got a message “This page can’t be displayed Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct.”
I tried the other solutions for .chm files that are well reported, but none of them worked and strangely I found that if I copied the .chm file elsewhere I could view it without problem! After much digging I came across a reference to to this very old knowledge base article KB319247 which gave me the clue I needed. In my instance the # was in the folder name rather than the file name as mentioned in the KB, but it still applies. Once I removed the # the problem went away.
Note: I also found that using a % causes problems.
You saved my day. Thanks for tip.
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It worked. I removed the character # from folder name C# and it worked. Thanks.
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How cool is this! As Steve Martin said, Thank you. Thank you. Thank you. Thank you. ……
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Copy the CHM package to your C drive. Right click on the CHM file. Properties. Unblock. It worked for me. I couldn’t get it to work on a USB drive.
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Yes, this is one of the other .CHM issues and is documented elsewhere.
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Thanks for your tips and solving my question.
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Thank you very much.
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Thanks..Removing the “#” works
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Thanks a lot!!! A hashtag anywhere in the folder path ruins it all. OMG
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Still useful!! Thanks!
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@ henryvii
Here we are – 2 1/2 years later and I ran into the exact same problem for the very same reasons
as you did and can’t thank you enough for posting this..
Yes, I also use those characters to place folders at the top of the list… ….
so my results were identical to yours..
So , posting your findings definitely helped quite a few people…..including me…
Thanks again…
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It’s 2017 aaaand I have the same problem. Thanks
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