Unable to view .CHM file content under Windows 7

There is much written elsewhere about problems viewing .chm files but I experienced an issue that doesn’t seem to be documented elsewhere so I thought I should share it.

I have a collection of  .chm files I had copied to a folder called #Reference on my D: drive (the # was there to make it appear at the top of the list), but when I tried to view the content I got a message “This page can’t be displayed Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct.

I tried the other solutions for .chm files that are well reported, but none of them worked and strangely I found that if I copied the .chm file elsewhere I could view it without problem! After much digging I came across a reference to to this very old knowledge base article KB319247 which gave me the clue I needed. In my instance the # was in the folder name rather than the file name as mentioned in the KB, but it still applies. Once I removed the # the problem went away.

Note: I also found that using a % causes problems.


Author: henryvii

I'm an IT Professional with a particular interest in msi packaging,

12 thoughts on “Unable to view .CHM file content under Windows 7”

  1. @ henryvii

    Here we are – 2 1/2 years later and I ran into the exact same problem for the very same reasons
    as you did and can’t thank you enough for posting this..
    Yes, I also use those characters to place folders at the top of the list… ….
    so my results were identical to yours..

    So , posting your findings definitely helped quite a few people…..including me…

    Thanks again…


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